Support & Documentation for TORS Reservation System
Support
This documentation describes use and administration of the TORS Travel reservation system . If the documentation does not answer your query, submit the query/bug using agreed methods. If you are not yet a client, please see contact details for the TORS Travel system for tour-operators .
Documentation
For all users
A general introduction to the user interface
Address book (on the Menu tab): enter surname or id of client, or partial supplier name to find email and contact address details. The first column of the results allows starting email client, or (where supported) dialling a phone number, for a selected contact address. To update the address book, edit the relevant Client or Supplier record (see below).
For sales consultants
For contract loaders
Location tree - tour operator brands, system users, destinations, suppliers, hotels
Supplier/Hotel contract loading using the Services screen
Automatic price adjusters - special offers, for instance
Supplier Unavailable - for setting close-out dates
Supplier Minimum Duration - set minimum service duration rules
Supplier payment rules - set dates and amounts for deposit and balance payments to suppliers
Supplier Contracts - Upload contract documents
Allocation - Load and release allocation
Currency - define currencies used in contracts & displayed to clients, and related exchange rates
Payment Methods - define allowed methods and default transaction fees
Export Attachments - Add extra file attachments to exported emails
Identity Code tables - Titles, meal types, sources, actions, countries, ledger accounts
Supplier/Hotel contract loading using text data files
For administrators
For Managers
Reporting - details of built-in reports & have reports automatically sent to you on a schedule
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