voucher screen and content is generated in the same way.
While you can also write emails yourself or phone the client (remembering to log that you have done so in the Service Status ), using the provided Requesting facility means that the suppliers get the requests in the standard layout defined by the Tour Operator, and automatically logs the request against the relevant service.
While normally the content of the requests is only seen by the supplier, and not the customer; it is best not to assume that the customer will never see it; especially if the customer later has a dispute related to the service.
The default setup of TORS.Travel is to send all requests to the staff member making the request for checking, rather than sending directly to the supplier; the staff member must then forward the requests to the supplier. Once it is deemed that the requests are 'safe' to be sent directly to suppliers, ask the helpdesk to set the System Preference REQUEST_DEST to Supplier. This change takes effect immediately, so staff should be informed that it will be enabled from a specific date in order to not sent duplicate requests to the suppliers.
Although the request screen allows updating times, durations, service detail etc., they should normally be altered within the holiday prior to generating the requests. This ensures that other documentation picks up the same values, and that if requests need to be re-created the values need no be updated again.
However for notes that are only appropriate for the supplier (and not the customer), it may be preferable to update the request rather than the holiday.
Request type : indicate to the supplier if this is the first request for this service; repeated request ; optioning the service; or cancelling a previously requested service/option.
ID : A supplier ID: This is used when setting the associated service status.
Email : If requests are set to be sent directly to the supplier, this is the destination address.
# Pax : total number of people
Child : Number of children
Special : This text can be presented in your request template e.g. under the heading "Special requests". e.g. "Honeymoon couple". If a n adjuster service with fee type SOF applies to this service, it will be described in Special. If a Pax has a "Dietry Reqs" set that will be listed in Special.
Related Itinerary :-
The dates indicate start and end date for this service; timings are picked up from the related service.
Where connecting details are relevant (e.g. flight details for a transfer to/from the airport), they are put into the Detail box.