Tour-Operator Reservation System for Tailor-made Holidays

Documentation: Admin - Supplier Unavailable


The Supplier Unavailable screen is used to mark a supplier (normally a hotelier) as unavailable (stop sale) e.g. due to an hotel closure for owners annual holiday.

The rules are checked for services whose source is AUTo and service status is Quote; the basis for this is shown below. Note that this means when a service that has been confirmed is changed to a different date or duration, no check against these rules is made; consider setting service status back to Quote as part of the workflow in this event, otherwise this will be handled when the supplier is notified of the change. 
  • When source is MANual it is assumed that the supplier or contract have been checked for pricing, and relevant checks for applicability have already been done manualy. This also provides a way to override a rule, instead of disabling that rule altogether
  • If the service status is request/confirmed then the supplier has already authorised the service so the rules cannot apply
  • If the service status indicated the service was rejected, the rules are not of any relevance

If a service is costed that matches a rule, the costing will fail with a NoMatch error, and the rule reason (if set) will be included in the error details. 

As the API uses automatic pricing these rules also affect the API results - see the API documentation for more details.

To edit or view existing Unavailable rules

  1. You need administrator permissions to edit, but not to view
  2. Click on the Admin tab in the Application Tab Menu
  3. Put the supplier code in the entry box in the "Supplier Unavailable" group. A list of codes can be given seperated with a comma: id1,id2,...
  4. Click on the "View / Edit" button
  5. Find the relevant rule
  6. To edit the rule, click the 'Edit' button on that row, edit details as below and press Save to store the changes

To add new Unavailability

Open existing rules as above and press copy on the row of a suitable rule; 
Or create a new rule from scratch:-

  1. You must have administrator permissions
  2. Click on the Admin tab in the Application Tab Menu
  3. Click on the "Add" button within the "Supplier Unavailable" group
  4. Enter the details as per below
  5. Press Save

The fields

Supplier : The code for the supplier - required
Supplier Type : Hotel or Supplier - required
Unavailable between : Dates supplier is unavailable: both dates required
Reason : A short message to indicate to the user why the supplier is unavailable. Note that this reason could be displayed to your customers so should be worded appropriately. This message is not required, but it is generally useful to provide it.
Disabled : If this rule should no longer be applied, set to Yes.